Return and Refund Policy

Effective Date: January 1, 2026

Business Name: Power ON Electric Bike Co.

Store Location: 17944 Cypress Rosehill Rd, Unit 1-4, Cypress, TX 77429

Overview

Due to the specialized nature of electric bicycles, micro-mobility products, and high-performance powersports equipment, Power ON Electric Bike Co. maintains a strict NO RETURNS policy on all vehicle and hardware purchases. Once an electric bicycle, scooter, or major component has left our custody, completed checkout, or undergone assembly/delivery, it is ineligible for return, refund, or exchange.

1. All Sales Final on Vehicles

• Electric Bicycles & Scooters: All sales of new electric bikes and scooters are final. We do not offer trial periods, test-ride returns, or buyer's remorse exchanges.

• Accessories & Parts: Opened accessories, electronic parts, helmets, and custom apparel cannot be returned. Defective accessories are handled strictly under individual manufacturer warranties.

2. Pre-Delivery Cancellations

• Orders may be canceled for a full refund only if the cancellation request is received prior to assembly, fulfillment, or dispatch.

• Once an item has entered our technician queue for PDI (Pre-Delivery Inspection), electronic testing, or box setup, cancellations are subject to a standard $150 administrative and handling fee.

3. Warranty Claims and Manufacturer Defect Support

While we do not accept returns or issue refunds, Power ON Electric Bike Co. stands firmly behind the products we sell. We will fully assist you with any valid manufacturer defect or warranty claim:

• Factory Defects: If a mechanical or electrical failure occurs due to a covered factory defect, it must be addressed through the specific manufacturer's warranty terms.

• Service Support: Our team is fully equipped to diagnose and process warranty repairs directly from our Cypress service bay. Labor charges may apply unless explicitly covered under a promotional service agreement or manufacturer warranty directive.

4. Contact Information

If you have questions regarding our policy or require technical assistance with your vehicle, please reach out directly:

• Store Address: 17944 Cypress Rosehill Rd, Unit 1-4, Cypress, TX 77429

• Phone: (346) 806-6701

• Email: david@poweronebikes.com