Privacy Policy

Last Updated: March 4th, 2025

1. Introduction

Welcome to Power ON Ebikes. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

A. Information You Provide Directly

• Contact Details: Name, email, phone number, shipping & billing address.
• Order Details: Purchase history, payment confirmation, order status.
• Account Information: Username, password, security questions.
• Shopping Preferences: Saved items, loyalty points, cart details.
• Customer Support: Messages sent to our support team.

B. Information We Collect Automatically

• Device & Browser Data: IP address, browser type, operating system.
• Usage Data: Pages visited, time spent, interactions with the site.
• Cookies & Tracking: See Section 5 for details.

3. How We Use Your Information

• To process orders, payments, and returns.
• To provide customer support and improve our services.
• To send marketing communications (with your consent).
• To detect fraud and enhance security.

4. Data Sharing

We may share data with:

• Service Providers: Payment processors, shipping companies.
• Marketing & Advertising Partners: If you opt in.
• Legal Authorities: If required by law.

We do NOT sell your personal information.

5. Cookies & Tracking

We use cookies to improve your experience. You can disable cookies in your browser settings.

6. Data Security & Retention

We take security seriously and use industry-standard protections. However, no system is 100% secure.

Retention Policy: We keep your data only as long as necessary for business and legal reasons.

7. Children's Privacy

Our services are not intended for children under 16. If you believe a child has provided personal data, please contact us for removal.

8. International Data Transfers

If you are outside the U.S., your data may be transferred to and processed in the U.S.

9. Your Rights & Choices

• Access Your Data: Request a copy of the personal information we hold.
• Correct Inaccuracies: Update or correct your data.
• Request Deletion: Ask us to delete your personal data.
• Opt-out of Marketing: Unsubscribe from promotional emails.

10. Contact Us